Acknowledgment and acceptance of Terms and Conditions 

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (Terms and Conditions). Seeoz Pty Ltd , trading as Sunseeker Holidays  reserve the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.  By using the website, you acknowledge that you have read and understood these Terms and Conditions. 

 
Delivery of Goods

Items purchased through our call centres will usually be posted within 1-2 business days. Should your  voucher(s) not arrive within 10 working days, please contact one of our offices. Credit Card purchases will appear on your statement,  billed as Sunseeker Holidays.  You will be issued the transaction receipt details by email if you have correctly provided a valid email account.  Should you disagree with an amount charged on your credit card, please contact Seeoz within 14 days of purchase. After 14 days the transaction will be treated as accurate and the provisions under our refund policy will apply. Credit Card Information is not retained by Seeoz beyond the original transaction. Payments approved in our call centres will be processed using SSL security window to Secure Pay Pty Ltd. Payments made using our website payment option will be made directly with Westpac Paywaynet Services, and no credit card details are passed to Seeoz Pty. Paywaynet has built in 3d fraudguard functionality to offer you further protection.

 
Refund Policy

Seeoz Pty Ltd has a strict policy of not issuing refunds on any packages or memberships once a customer has used any of our travel or accommodation services or bookings.  Seeoz Pty Ltd , does however recognise that the goods delivered should match the description of the goods tendered over the phone as per Dept of Fair Trading regulations and cooling off periods. If your purchase is not what you expected, and you would like to pursue termination of the purchase, you must, within 14 days of purchase: -Contact Seeoz Pty Ltd to lodge your intention of returning the voucher -Return the entire package contents in original condition by registered mail. Failure to meet any of the above conditions will result in our  policy of not issuing refunds to be enforced. After 14 days it will be accepted by the both the consumer and Seeoz Pty Ltd, that the package that you now possess, is a true reflection of what was portrayed to you during the initial contact with Seeoz, and that no claims for refunds or inaccurate information will be considered.

Seeoz Pty Ltd distributes holiday vouchers worth $79 each. If multiple individual vouchers are purchased or a membership pack is purchased, Seeoz Pty Ltd will process a total amount reflective of quantity requested in one transaction, and send through a transaction receipt reflective of this total, however the total amount charged, divided by the quantity requested will form the individual voucher price.


Limitation of Liability

Any liability of SeeOz or SeeOz associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of SeeOz, be limited to    in relation to goods, the supplying of equivalent goods  in relation to services, the supplying of the services of equivalent value Disclaimer  The information contained on the website is provided by SeeOz in good faith.  To the best of SeeOz knowledge, the information is accurate and current.  However, Seeoz and its related bodies corporate, any of their directors, officers, employees or consultants (SeeOz Associates) do not make any representation or warrant as to the accuracy or completeness of the information. Seeoz makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.


Responsibilities

You acknowledge and agree that SeeOz does not control the providers of information or ideas to this website or the suppliers or goods or services purchased from this website and SeeOz is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. In the development and production of this Website, SeeOz is fully reliant of the information supplied by the persons, organisations and companies, being the (operators) and therefore suppliers of product and services within. SeeOz has taken all reasonable steps in requesting the information provided is as it should be and in all intensive purposes is true and correct at the time of publication. Seeoz renounces claims and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused. Seeoz is not in partnership and does not control the manner in which Products featured within this site are provided. Seeoz disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or an Operator, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Operator. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God. Pictures which appear on this site are provided as a guide only.

Prices and Conditions of Use

All pricing and conditions are subject to change without notice. Some Operators may impose conditions that vary from the conditions stated in this site. Prices listed in this site are in Australian Dollars and include GST where applicable, but do not include transport from your Home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.   Please note that during busy periods such as summer weekends, properties will maintain an allocation of rooms for package holders and an allocation of rooms for direct trade.

 
Once an allocation has been fulfilled, the  property may ask you for an alternative date for stay, even if some rooms from other allocations appear vacant. Other allocations may be opened up to package holders closer to the date at the properties direction


Bonds

Bonds or credit card imprints may be required by Accommodation Operators providing a telephone, mini bar and/or other facilities in the room. Other bonds may apply to certain product or at certain times of the year.

Travel Insurance

Seeoz strongly recommends travel insurance to all our customers as it may protect you if you cancel your holiday due to unforeseen circumstances.  Transfers and Tours Some Accommodation Operators provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked. Some Tour Operators provide complimentary pick up and return to your holiday accommodation. This service must be confirmed with the Operator 24 hours prior to departure.   Some extended tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be cancelled at short notice.

Seeoz will not be held liable if an Operator fails to promptly inform you of a service variation, cancellation, delay or withdrawal. Some bookings, accommodation and other services may be booked under the provisions that any changes or cancellations are non-refundable. It will remain the customers responsibility to ensure that the terms of booking and service suit their individual requirements, and request bookings that provide flexibility. Please note that usually these provisions are not available on heavily discounted specials, however we can advise you of this at the time of booking. Seeoz Pty Ltd will not be responsible for any out of pocket expenses if you change your stay. 


Suppliers

 If you enter into a transaction through SeeOz to purchase services or vouchers for those services provide directly by a third party, SeeOz is not responsible for the provision of those services or for any misunderstanding between you and the supplier.  

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of your booking or compensation of any form.    

 

Release and Indemnity 

You agree to waive any and all claims that you now have or may have in the future against SeeOz Pty Ltd and SeeOz Associates which relate to or are incidental to any transaction.

You agree to indemnify and hold SeeOz harmless from and against any and all claims, loss or expense that may be incurred by Seeoz or SeeOz Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.  You further agree to indemnify and hold SeeOz and SeeOz Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

 

Seeoz  maintains this web site as a service to its subscribers, members and customers. By using our site, you are agreeing to comply with and be bound by the terms of use, which may change at any time. Seeoz respects the privacy of individuals who wish to use our site. We gather certain types of information about the users of Seeoz.com.au, clubsunseeker.com.au and sunseekerholidays.com.au and as such we wish you to fully understand our Privacy Policy and the terms and conditions surrounding the capture and use of this information. This Privacy Policy discloses what information we gather, how we use it, and how to correct or change it. Personal Information that could identify you  Seeoz will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please contact us via our web site using the details listed at the bottom of this Statement. When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our service to you; we may use that information to contact you; we may pass that information to other parties if that is what you have asked Seeoz to do.

Sharing Information

We do not share information about individual users with any third party, unless otherwise necessary in order for a third party to fulfill your request. Seeoz does not share mailing lists containing users, site supplier's or subscriber's details with any third party.


Cookies

Seeoz requires cookies to operate on your browser. A cookie is a small data file that is written to your hard drive. A cookie file may contain information, such as a user ID, which is used to keep track of pages you've visited. The only personal information a cookie can contain is information you supply yourself. A cookie does not read data off your hard disk or read cookie files created by other sites.

Seeoz uses cookies to: •Track user site navigation patterns  •Deliver content specific to your interests  •Track search terms entered when searching for a particular production  Security  •This site has security measures in place to protect the loss, misuse and alteration of the information under Seeoz control. Only authorised individuals may access information on our databases.

Seeoz utilises the industry standard Secure Sockets Layer (SSL) protocol to pass secure information between our users and Seeoz , when required to do so. Secure Sockets Layer (SSL) is a protocol designed to provide privacy between a web client and a web server. The protocol begins with a handshake phase that negotiates an encryption algorithm and keys and authenticates the server to the client. (There is an option under the protocol to also authenticate the client to the server). Once the handshake is complete and transmission of application data begins, all data is encrypted using the session keys negotiated during the handshake. SSL has been submitted as a draft standard to the Internet Engineering Task Force (IETF), as the Transport Layer Security (TLS) protocol. An SSL connection can only occur between an SSL enabled client and an SSL enabled server.

 

Terms and conditions of Sunseeker Holidays membership

 To become a Sunseeker Holidays Member you must read the terms and conditions below.

 By registering and participating in the Sunseeker Holidays membership you agree to abide by the following terms.

 In addition to the standard terms and conditions on our products, Sunseeker Members must be aware of additional terms applicable to this membership. This site is provided as a service only to members of the Sunseeker Holiday Club.

 All packages and pricing structures are confidential between Sunseeker Holidays. The property, and the Member and must not be divulged or disseminated to any other person, entity, or group.

All pricing listed on this site is subject to change, until such time as the deal is procured by the member.

Sunseeker Member packages are not available to the general public.  All member packages will generally be valid for the term of your membership, unless otherwise noted.

All members are required to act courteously when dealing with sunseeker representatives. operators and  member resorts.

Failure to adhere to the terms of your membership and this website, can result in your membership being cancelled, with all monies forfeited.

For platinum members who purchase additional certificates at $19, these vouchers are not transferable to other people and must be used by the member. You will be required to provide identification at the time of check-in to verify membership details and voucher validity. To enable a $19 voucher to be transferred, it must be upgraded to a new voucher and an additional fee of $30 ( on top of the $19) will be payable to Sunseeker Holidays. This must be arranged prior to the certificate being used.

     I verify that I am at least 18 years of age.

    I will not use Sunseeker products and services for self gain or enrichment.

    Sunseeker Holidays Membership entitles you to special offers and discounts via email and your members .

    Sunseeker Holidays Membership and web and is for your exclusive use only and is non-transferable.

    You may update, edit your details or terminate your Sunseeker Holidays Membership at any time. If you choose to terminate your membership please note that any monies paid to Seeoz will be forfeited and no compensation or refund will be provided.

    Sunseeker Holidays Membership offers can only be booked by signing in with your username and password.

    Fraudulent uses of your  membership will result in automatic cancellation of your membership, any monies paid will automatically be forfeited.

    Sunseeker retains the rights to refuse or cancel memberships and membership privileges without notice and for any reasons that Sunseeker sees fit and reasonable.

    As a Sunseeker Holidays Membership member you are responsible for maintaining the confidentiality of your user name and password.

    You agree to take responsibility for all activities that occur under your Sunseeker Holidays Membership member user name and password.   By using your Sunseeker Holidays Membership username and password constitutes acceptance of the terms and conditions listed on this page.

    Sunseeker Holidays reserve the right to amend any term and conditions, any amendments will be posted on the Sunseeker Holidays website.

 

Online Payments


Your security is of paramount importance to us. As such we do not process any payments directly through our site. All online shops, links etc direct to Westpac's Payway Net secure sites, with the transactions being processed directly through their secure site. No card details are submitted to Seeoz Pty Ltd or any other third party during the transaction process or at anytime following.